Shipping takes between 3-5 business days from the time your order is placed. Unless, the item is listed as pre-order.

At LushLocksXO, we strive to ensure that our customers are completely satisfied with their purchase. We understand that sometimes things may not work out as expected. Please review our return policy below:

1. Unopened Products:
- You may return any unopened product within 14 days of receiving your order.
- The product must be in its original, unused condition, with all packaging and seals intact.

2. Opened Products:
- For hygiene and safety reasons, once the hair products have been opened or used, they are no longer eligible for return or refund. This policy ensures that all customers receive products that have not been compromised.

Return Process:

- To initiate a return, please contact our customer service team within 14 days of receiving your order. Provide your order number and details of the product(s) you wish to return.

- Once your return request is approved, you will receive detailed instructions including where to send the returned product(s).
- Customers are responsible for return shipping costs.

Refunds:

- Once we receive the unopened product and confirm its condition, we will process your refund.

- Refunds will be issued to the original payment method within 5-7 business days after the return is processed.

Additional Information:

- Only products purchased directly from LushLocksXO are eligible for return. If you purchased our products from another retailer, please contact them directly for returns.

- Clearance items and certain promotional products may be final sale and may not be eligible for return. Please check the product description for specific information.

If you have any questions or need further assistance, please reach out to our customer support team. Your satisfaction is our priority, and we’re here to help!

Thank you for choosing LushLocksXO.